Refund Policy

Last updated: 29 September 2026

We want you to buy with confidence, which is why the first three mocks in every live exam are free. Try them before you pay. If a paid plan still does not work for you, this policy explains when you can get your money back.

When you can get a full refund

• Duplicate payment: if you were charged twice for the same plan. Refunded in full at any time.
• Technical failure: if a fault on our side stopped you from using the plan and we could not fix it within 7 days of your report.
• Wrong plan: if you bought the wrong exam or plan within the last 7 days, we can switch it instead of refunding.

When refunds are not available

• For partial months or unused time on a plan.
• For accounts suspended for breaking our Terms of Use, such as sharing a Single exam or Category Pack account, or copying questions.
• For exams listed as "In build" or "Coming soon", since these are not part of what a plan promises until they launch.

Monthly plans

Monthly plans renew until you cancel. Cancelling stops the next renewal; you keep access until the end of the month you paid for. If you forgot to cancel and have not used the plan since the renewal, email us within 3 days of the charge and we will refund it.

How to request a refund

Email support@futuretopper.com with:

1. the email address on your account,
2. your Razorpay payment ID or the date and amount,
3. the reason for the request.

We reply within 2 working days. Approved refunds go back to the original payment method within 5 to 7 working days, depending on your bank. International payments are refunded in the original currency; your bank may apply exchange differences.

Questions

If you are unsure whether your case qualifies, email us before you buy or before you cancel. We would rather sort it out with you than leave you out of pocket.