FEEDBACK
Found a wrong question?
Report it and the subject reviewer for that paper checks it. If a question or answer key is wrong we correct it and re-score every attempt affected, so your score for that paper updates too. Interface bugs and general feedback are welcome here as well.
How to send it
Email support@futuretopper.com. The same address covers a wrong question, a wrong answer key, a typo, the timer, or general feedback on the test window.
Include in your email
- Exam and paper (for example CAT Mock 02)
- Question number, or the first line of the stem
- What is wrong: the question, the answer key, a typo, the timer, or something else
- The email on your account if you want a reply
What happens next
Question reports go to the subject specialist who wrote that paper. You hear back within two working days. Where a report is upheld we correct the item and rescore every attempt it affected.
Other issues
Payments, refunds and access also go to support@futuretopper.com - include the email on your account and roughly when you paid. Privacy and data requests use the same address with “Privacy request” in the subject. Everything else is on the contact page.